Taiwan's SinoPac Bank stopped 185 suspected scams at its branch counters this year through June, saving customers close to NT$80 million — good news for bank clients, especially older ones who are the most common targets.

• Branch staff caught 185 suspected fraud cases in six months and kept nearly NT$80 million out of scammers' hands.
• The bank added AI face recognition at ATM lobbies, which cut police video requests by 60% and reduced money withdrawn by scammers by over NT$5 million.
• It became the first private bank in Taiwan to use a dedicated short code for banking text messages, making fake messages easier to spot.
• Awards this month honored staff across counter blocking, tech tools, public education, and cybersecurity teamwork, with financial regulators and criminal police on hand.
• Summer camps now teach teenagers how to recognize scam scripts and judge what is real online, while independent board members visited branches to check accessibility and fraud defenses in person.

Outlook: Expect Taiwanese banks to keep leaning on AI screening and school-age education as scam losses stay a top regulatory concern.