A convenience store worker in Kalihi was stabbed to death after confronting a customer who refused to pay for a drink, and the case is raising questions about why stores aren't better protected.

• A 23-year-old suspect allegedly drank an alcoholic beverage without paying, and when the 66-year-old clerk asked him to pay, he stabbed her in the neck.
• The suspect made his first court appearance on murder and robbery charges and is being held on $1 million bail.
• Neighbors say theft and homelessness have been ongoing problems at the store, and longtime residents say Hawaii doesn't feel as safe as it used to.
• Security experts say many businesses tell workers to let shoplifters go rather than confront them, because hiring real security is costly, but note that local security staff familiar with the community could help police gather evidence and prosecute offenders.

Outlook: The case is likely to renew pressure on local businesses and lawmakers to improve store security and support for workers who face theft-related confrontations.