A tow company's zero-tolerance parking policy near the Haleiwa Bridge is sparking outrage, and it's bad news for shoppers while the business claims it protects local stores.

• A Wahiawa family was towed within 15 minutes of parking to get shave ice, costing them $185 and nearly making them miss a flight.
• The tow company says it has deals with most lots in Haleiwa and tows any unclaimed car with no grace period or warning, even if the driver bought something.
• Store employees say the towing is necessary because without it, people block spots for hours without ever shopping, but they end up getting harassed by angry customers who get towed.
• Critics say the strict policy and poor signage mainly benefit the towing company and are hurting Haleiwa's reputation as a tourist spot.

Outlook: Pressure is building on property owners and the tow company to improve signage or ease enforcement, but no policy changes have been announced.