A passenger on a Taipei–Kuala Lumpur flight touched a flight attendant's body without consent, and the airline is backing its crew with legal and counseling help.

• The passenger had been trying to get the attendant's attention and touched her when she did not respond.
• Confronted by the crew, he claimed he had only brushed against her and at first refused to apologize.
• He told staff he had no interest in touching them and only wanted to get her attention, then apologized reluctantly.
• EVA Air says it has zero tolerance for harassment on board and will pay for legal advice and psychological counseling if the crew member wants it.

Outlook: The airline is likely to face pressure to spell out how it disciplines passengers who harass staff, not just how it supports crew afterward.